Refund Policy

Effective Date: May 1, 2026

At Templota, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be granted for our digital products and SaaS services.

1. Refund Eligibility

We offer a 14-day refund policy for eligible purchases.

Customers may request a refund within 14 days of the original purchase date if:

• The product or service does not function as described
• There is a verified technical issue preventing proper use
• A duplicate payment was made
• The purchased product cannot be accessed or delivered properly

2. Non-Refundable Situations

Refunds may not be provided in the following situations:

• Change of mind after purchase
• Failure to read product descriptions before purchasing
• User misuse or improper configuration
• Requests made after the 14-day refund period
• Abuse of the refund system
• Fraudulent activity or chargeback abuse
• Issues caused by third-party software, hosting, or services outside our control

3. Digital Product Nature

Because Templota provides digital products and SaaS services, customers understand that products may be delivered instantly after successful payment.

By purchasing from Templota, you acknowledge the nature of digital goods delivery.

4. How to Request a Refund

To request a refund, please contact:

Email: support@templota.com

Please include:

• Your purchase email
• Order or transaction details
• Reason for the refund request
• Any screenshots or technical details if applicable

5. Refund Review Process

All refund requests are reviewed manually.

We aim to respond to refund inquiries within 12 hours.

Approved refunds are typically returned through the original payment method used during purchase.

6. Chargebacks

Before initiating a chargeback or payment dispute, customers are encouraged to contact us directly so we can attempt to resolve the issue.

Fraudulent or abusive chargebacks may result in:

• Permanent account suspension
• Access restrictions
• Refusal of future services

7. Policy Changes

We reserve the right to update or modify this Refund Policy at any time without prior notice.

Updated versions will be published on this page with a revised effective date.

8. Contact Information

Business Name: Templota
Website: https://templota.com
Email: support@templota.com
Country: Bangladesh